Obligations
Anche in italiano

This page talks about the respective obligations of landlords and tenants with respect to the rent contract and to the rented apartment.

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Landlord Obligation


The landlord must deliver the apartment to the tenant, on the start date of the rent contract, in a good state, which allows the tenant to immediately enjoy the apartment to its fullest extent. This means that the apartment must be delivered:

  • Fully cleaned.

  • Free of personal belongings of the landlord or previous tenants, and free of perishable items.

  • Example: the apartment must be free of items such as leftover toiletries, leftover food, used linen.

  • With all appliances and installations functioning and in a good state.

  • With electricity, gas, and water are running. If WiFi is provided in the apartment, please make sure it is also working.

  • In case the landlord wishes for the utility contracts to be set in the name of the tenant, instead of having the tenant reimburse the utility bills incurred; please let us know at least ten working days in advance of the move-in date. Please note that up to ten working days may be required for utility contracts to be set up, therefore sufficient advance notice is important.

  • Should the landlord fail to inform us of this at least ten working days in advance of the move-in date, the landlord will have to keep or activate the utility contracts in the landlord's name so as to ensure that all utilities are running at the move-in date.

  • Landlord Obligation


    While tenants are responsible for ordinary repairs and maintenance of the apartment, appliances, and installations; landlords are responsible for extraordinary repairs and maintenance.

    Extraordinary repairs and maintenance are those repairs and maintenance which are not due as a result of normal use of the apartment; but are due to circumstances such as old age, pre-existing faults, or faults of neighbors.

    Some common kinds of extraordinary repairs and maintenance that are the responsibility of the landlord are:

  • Repairs due to old age.

  • Example: a washing machine that has stopped working due to being old.

  • Repairs due to pre-existing faults.

  • Example: an air conditioner that has stopped working due to faulty electricity wiring.

  • Repairs due to damages caused by neighboring apartments. The landlord is directly responsible towards the tenant for repairing the damage; however the owner of the neighboring apartment which has caused the damage is directly responsible towards the landlord for the reimbursement of damages.

  • Example: a water leak caused by flooding in the apartment above.

  • Please note: damages caused by third parties external to the building are not the responsibility of landlords, but instead the direct responsibility of the party at fault. The tenant and landlord may both seek compensation from the responsible party.

  • Example: a voltage spike caused by the electricity provider that has damaged the electric installation in the apartment.


  • Should any assistance be required in understanding if a particular kind of repair or maintenance is to be covered by the tenant, or the landlord, please contact us.

    Should it not be possible to understand in advance what is the cause of the problem that requires repair, we suggest to consult the relevant technician to determine the source of the problem; so that it may be determined if the repair is the responsibility of the landlord or the tenant.

    Any repairs which are the responsibility of the landlord should be carried out in a timely manner, without unnecessary delay; so as to let the tenant fully enjoy the apartment and to avoid worsening of damages.

    We recommend to consult our Help Page for tips and solutions to common problems with which tenants may contact landlords.

    Landlord Obligation


    Security deposits in Italy must be reimbursed to the tenant within 30 days of the end date of the contract, via bank transfer to the bank account indicated by the tenant.

    The landlord may charge damages or expenses to the security deposit in case the apartment has not been re-delivered in a good state or if there are outstanding utility bills to be covered by the tenant; however any damages or expenses charged must be justifiable and backed up by receipts, invoices, or bills.

    Any damanges or expenses incurred by the landlord that are not backed up by a receipt, invoice, or bill, may not be charged to the security deposit.

    Please note that damages which are a result of normal use of the apartment, such as small scratches on the walls or floor, may not be charged to the security deposit. Only damages exceeding those that may be expected as a result of normal use may be charged to the security deposit. Some common examples of damages or expenses charged to security deposits include:

  • Final cleaning, in case the tenant has not left the apartment clean.

  • When ordering cleaning, please make sure to use an official cleaning company, such as Helpling, that will be able to issue an invoice for the cleaning services.

  • Repainting of walls due to a large, colored stain on the wall or substantial scratches.

  • Unclogging a drain that has been left clogged by the tenant.

  • Repairing damage to the furniture, appliances, or installations caused by the tenant.

  • Example: a hole in the fabric of a couch; a dishwasher damaged by calcium residue due to not using dishwasher salt.


  • Should any assistance be required in understanding if a particular damage or expense may be charged to the security deposit, please contact us.

    Landlord Obligation


    Tenants may sometimes ask landlords for help even in repairs that are the responsibility of the tenant. As tenants may be unaccustomed to life in Italy; or may be inexperienced in handling the technical aspects of an apartment; any help that a landlord may provide in organizing or scheduling repairs and maintenance will be appreciated.

    Helping a tenant organize a technician for repairs does not imply that the cost of the technician should be covered by the landlord. Any repairs that are the financial responsibility of the tenant remain so, even if the landlord has been the one to organize the repairs or maintenance at the request of the tenant.

    We recommend to consult our Help Page for tips and solutions to common questions with which tenants may contact landlords.


    Tenant Obligation


    Tenants are responsible for ordinary repairs and maintenance of rented apartments. This means both carrying out small, everyday repairs and Maintenance to the apartment, the appliances, and the installations; as well as taking good care of the apartment, the appliances, and the installations; and keeping them in a clean state.

    Tenants are therefore responsible for repairs and maintenance which are due to normal use, or due to improper use and negligence. Any extraordinary repairs and maintenance that are needed are the responsibility of the landlord.

    Some common kinds of ordinary repairs and maintenance that are the responsibility of the tenant are:

  • Regular cleaning of the apartment.

  • Should one choose to order cleaning services for the apartment, please make sure to use an official cleaning company, such as Helpling, that will be able to issue an invoice for the cleaning services.

  • Using appliances and installations with due care, and accordingly with the manufacturers' instructions.

  • Example 1: using dishwasher detergent and dishwasher salt brands as recommended by the manufacturer of a dishwasher.

  • Example 2: carrying out the yearly maintenance of the waiter boiler, as described in the maintenance booklet of the water boiler.

  • Replacing furniture or items that have been damaged by the tenant or by third parties which have been invited to the apartment by the tenant.

  • Example: replacing shattered plates or glasses.

  • Repairing any damages to the apartment that have been caused by the tenant or by third parties which have been invited to the apartment by the tenant.

  • Example: repainting a wall that has suffered a large coffee stain.

  • Notifying the landlord immediately in case the apartment presents any need of extraordinary repairs and maintenance.

  • Failure to notify the landlord in a timely manner of any repairs that must be made by the landlord will make the tenant responsible for the extent of the damage which may have been avoided had repairs been organized in a timely manner.


  • We recommend that all tenants read our Help Page for tips and solutions to common ordinary repair and maintenance questions.

    Should any assistance be required in understanding if a particular kind of repairs or maintenance is to be covered by the tenant, or the landlord, please contact us.

    Tenant Obligation


    The tenant and any third parties invited to the apartment by the tenant must respect the rules and regulations of the building, and respect the neighbors of the apartment.

    The exact rules and regulations of the building will be delivered to the tenant at the signature of the rent contract. Some of the most common building rules are:

  • No excessive noise between 10:00 PM - 6:00 AM.

  • Garbage must be properly separated and disposed of in the correct containers.

  • The common areas of the building, such as corridors, elevators, or courtyards, must be kept free of garbage or personal belongings, unless otherwise indicated.

  • Some provisions for the storage of personal belongings in common areas may be made; such as the possibility to park bicycles in a building courtyard.


  • Failure to respect the building rules and regulations, if contested at least twice by registered mail to the tenant by the landlord or by neighbors, constitutes a violation of the rent contract and will allow the landlord to resolve the rent contract, forcing the tenant to vacate the apartment.
    Tenant Obligation


    Rent payments must be done by the tenant punctually, so that the landlord receives the payment within the day specificied in the rent contract.

    Any bank charges, such as international bank transfer fees, must be covered by the tenant, so that landlord receives the correct full rent payments.

    Please note that delays in rent payments constitute a a violation of the rent contract and will allow the landlord to resolve the rent contract, forcing the tenant to vacate the apartment.
    Tenant Obligation


    The tenant must re-deliver the apartment to landlord, on the end date of the rent contract, in the same state in which the apartment has been delivered, allowing the next tenant to immediately enjoy the apartment to its fullest extent. This means that the apartment must be re-delivered:

  • Fully cleaned.

  • Should one choose to order cleaning services for the final cleaning apartment, please make sure to use an official cleaning company, such as Helpling, that will be able to issue an invoice for the cleaning services.

  • Free of personal belongings of the tenant, and free of perishable items.

  • Example: the apartment must be free of items such as leftover toiletries, leftover food, used linen.

  • With all appliances and installations functioning and in a good state.


  • Please note that if the tenant does not leave the apartment in a good state, then the landlord may execute all necessary repairs, maintenance, or cleaning, and charge the damages or expenses to the security deposit. Please note that damages which are a result of normal use of the apartment, such as small scratches on the walls or floor, may not be charged to the security deposit. Only damages exceeding those that may be expected as a result of normal use may be charged to the security deposit.

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